- What are the terms and conditions for claiming warranty?
- Can I amend my order once the order is being processed?
- Where are your stores located?
- Am I required to pay an advance amount for my order?
Warranty Card Terms and Conditions
We offer 1 year Official Distributors warranty for Smartphones.
We package your products very soon after the order is placed which means your order cannot be amended once the status of your order has changed to “order processing”. This includes changing the delivery method, payment method, shipping address, color/quantity of items, or applying a discount.
Please visit the store locator here to find a store closest to you.
In certain circumstances, particularly when placing an order for more than a single phone, when the total amount of the order surpasses 100,000, or when the order includes fragile items such as monitors, LCDs, purifiers, etc., Xiaomisale.com reserves the right to request an advance payment from the customer. This advance payment is intended to secure the order and ensure a smooth transaction process.